Legal
Privacy policy
How Arena Service handles information for Australian venues, staff and guests.
What we collect
Venue details (business name, TIN where supplied, address and contact), staff account details, and order and payment records. Guests ordering by QR code do not need an account; we keep only an anonymous table session.
Location
Staff location is read only at the moment of getting in or out for a shift, to confirm they are at the workplace. We never track location in the background.
How we use it
To run ordering, payments, rostering and reporting for the venue, calculate platform commission, secure accounts and send necessary service emails. We do not sell personal information.
Who can see it
Each venue's data is separated from every other venue. Salaries and staff contact details are visible only to the manager, HR and the staff member. Payment screenshots are private and deleted after 24 hours; the payment records remain.
Access, correction and deletion
You can ask to see, correct or delete your personal information by emailing support@arenaofservice.com. Access to personal data by administrators is recorded in an audit log.
Questions and complaints
Contact us at support@arenaofservice.com. We will review privacy questions and complaints and respond with the next steps.